The Impact of UX/UI on Brand Perception and Customer Retention
/When most people think of brand perception, they typically envision visual identity, colours, logos, and tone of voice. But in today’s digital-first marketplace, a brand is not only what it says about itself, but how it behaves in the hands of its customers. That’s where UX (user experience) and UI (user interface) come in. Every click, swipe, and scroll is shaping the story your brand tells, whether you’ve intentionally designed that story or not.
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